SML wishes to ensure that its customers have the best resources and services in order to effectively meet their needs for knowledge-based information, to support patient care, research initiatives, education and professional competence.
To help us achieve this goal, SML urges everyone to fill the Customer Satisfaction Questionnaire.
Subscribe to:
Post Comments (Atom)
1 comments:
Good satisfaction questionnaire. It is brief, which helps to increase completion rate and keep the respondent from feeling burdened.
I would suggest adding one or two additional questions to the next version.
The top priority would be a question asking:
"How likely would you be to recommend AUB Saab Medical Library" to a friend or colleague?"
You should use a 0-to-10 scale, with the lower end meaning "Not at All Likely to Recommend" and the upper end meaning "Extremely Likely to Recommend".
The second question would follow up the one above by asking "And what could we do to get that rating to a ten?"
I've written more about this topic at my Customer Satisfaction Questionnaireblog.
Andy
Post a Comment